Frequently asked questions
How quickly will I receive my order?
We endeavour to complete an order within five working days, although this is subject to cheque clearing and the proof being approved and returned to us
Do you require payment up front?
- If the original sample sent is approved, then 100% payment will be required on making the order (as this will be subject to our five day turnaround)
- If you require a further proof to be sent, then pay no money upfront and we’ll send an invoice with the proof
Unfortunately we cannot return deposit payments
Do you send out samples?
We do! We send up to three samples free of charge. We also provide a totally personalised sample service, whereby we ask you a few simple questions about your wedding and send out a sample with all your wedding details on it.
Do you send out proofs?
We can do, but we aim to speed up and simplify the ordering process by sending out the totally personalised samples. On ordering, you can either approve the sample we sent you or request a further proof with the alternative details you require.
Do you charge for delivery?
This depends on where we deliver to:
- UK Mainland – FREE
- EIRE and Europe - £14.50 per delivery
- Rest of World - £22.00 per delivery
We send UK parcels by Royal Mail Special Delivery, which you should expect to receive the next day (you will need to sign for your parcel)
All overseas parcels are sent via Royal Mail International Signed for and you should expect to receive within four working days (you will need to sign for your parcel)
Can I track my order?
You can. By registering with us you can simply log on and keep track of your order from order received by us to order sent to you.
Do you add guests’ names to invitations etc?
We can add guests’ names to the following:
- Wedding Invitations
- Evening Invitations
- Thank You Cards
- Place Cards
If you wish to take advantage of this service, we simply charge a one-off fee of £20. So, if you want names on Wedding Invitations alone, you pay £20. If you want names on both Wedding Invitations and Place Cards, you still only pay £20.
We can also add guests’ names and addresses to envelopes. For this service, we charge £20. We just need you to either email or send us a list of names/addresses (where appropriate)
Do you offer an express service?
As our standard turnaround from order received to goods despatched is only five working days we feel we don’t need to! But if you are in urgent need we could get there quicker!
Do you accept cheques?
We do. You simply make it out to 'mybigday.com'
Can I choose the wording to appear in my invitation?
Of course you can. You can either choose from one of our standard wordings or write your own. We’ll then send you a proof of your wording before we proceed with your order.
Is there a minimum order quantity?
Absolutely not! We cater to all orders no matter how small or large.